Project Page - Sourcing

Sourcing

The balance between providing services within the HR team or through outsourcing

In-House

Outsourced

Positioning
Factors

An Organisation's position on Outsourcing of HR processes is a function of both quantity and quality:
  • The range of services outsourced
  • The stability and maturity of these services
  • How well the relationship with the suppliers is managed
  • The degree to which the suitability for outsourcing has been assessed for different services - how widely has the question been asked?

Progression

For each service that HR delivers, if there is a realistic option to outsource it then there is a case to make to assess whether this would deliver better service and/or cost savings. Any such analysis should result in a business case that has clear financial rigour but, equally, a solid basis by which the required quality of service is assured. 

It is possible to outsource pretty much the whole HR Function to a Business Process Outsourcing service provider, as many Organisations have explored to varying degrees in the last 20 years. But for any component or wholesale outsourcing arrangement it has to be remembered that managing suppliers against contracts (and periodic contract renewals, disputes, etc) is a very different skillset to the traditional running of a HR Function and meeting this capability must be part of any such consideration.
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